Delivery, Returns and T&C’s

Delivery

    We offer a flat rate delivery charge of £1.99 on all UK deliveries

  • We aim to dispatch your order within 2 working days.
  • UK standard delivery by First Class Royal Mail. You can expect delivery within 5 working days
  • If you live overseas delivery is between 5 – 10 days. We will send your order by First Class Royal Mail
  • Royal mail parcels are generally delivered with your normal post.
  • Delivery times and dates are subject to our service provider Royal Mail.

Click and Collect

  • You can choose to collect your delivery for free from Faye’s Sewing Box. We will need your email address and phone number so that we can contact you when your order is ready to collect.
  • We normally expect your parcel to be available for collection within 2 working days.
  • Once you’ve received an email from us to tell you your order is ready simply take your confirmation email into the stall to pick up your order.
  • Directions and details of the stall opening hours can be found at ‘Visit our stall’
  • We will ask you to sign your receipt to confirm you have collected it.
  • You can even send someone else to pick up the parcel. All we ask is that they have a copy of your email and they will be asked to sign the receipt on your behalf.
  • We’ll be happy to hold your parcel for up to 10 days.
  • If you don’t think you’ll be able to get into the shop or if you change your mind and want the parcel posted you can email us at info@fayessewingbox.co.uk and we’ll be happy to help.
  • Please note that once fabric, ribbon or trimmings have been cut they cannot be returned unless they are faulty or damaged.

International Delivery

Please enquire about the delivery charge

  • All international orders are sent by UK Royal Mail Air Mail Service
  • Customers in Europe should add a further 5 – 10 working days and customers outside Europe should add a further 10 – 15 working days to the UK Standard Delivery dates.

Returns

  • If you are not satisfied with your purchase you may contact us within 14 days of receiving your goods and we will aim to solve your problem.
  • Please note that once fabric, ribbon or trimmings have been cut they cannot be returned unless they are faulty or damaged.
  • Please ensure that you contact us prior to returning the item.

Terms and Conditions

  • Delivery is made by Royal Mail + we aim to dispatch your order within 2 working days.
  • Please leave any special instructions on the order relating to where the courier can leave your parcel, for example, in the porch cupboard.
  • All items remain the property of Faye’s Sewing Box until payment is processed.
  • We reserve the right to refuse any order without notice.
  • Due to the nature of the products offered they are subject to availability and can be withdrawn without notice.
  • You the customer are responsible for ensuring safe delivery of any returned items.
  • All goods should be sent recorded delivery and must be insured for the full value of contents (proof of postage will not be accepted)
  • Images shown are for illustration purposes only, actual products may differ slightly.
  • We have the right to change terms and conditions at any time without prior notice.
  • VAT (value added tax) is applied at the standard rate of 20%.